Free Support Forum - groupdocs.cloud

Can not preview AutoCAD *.dwg file!


#1
I was trying to GroupDocs Cloud Online Viewer,but the viewer shows me a blank page.


So does GroupDocs truely support *.dwg preview, or it's a bug?

File attachment:
"dwg preview via cloud.gif" is opetation record.
"visualization_-_sun_and_sky_sample.zip" is sample file.

Any help will be greatly appreciated.


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#2

Hi,


We are sorry to hear that you have such issue. We will check it on our side and then return to you with the details.

Sorry for the inconvenience.

#3

Hi again,


We have reproduced the issue and created a bug ticket at our track list. When the issue will be resolved you will be notified here.

Best regards.

#4
pavelteplitsky:
Hi again,

We have reproduced the issue and created a bug ticket at our track list. When the issue will be resolved you will be notified here.

Best regards.

We are GroupDocs customer, and we used viewer .net version in our product.
So could you please give ETA about this issue, because this would seriously damage our reputation for providing consistant stable service to our internal users.

GroupDocs viewer for .net, the dll version is 2.18.0.0

If there's a patch or hotfix, could you send it to us ASAP?

Thanks!

#5

Hi Ray,


Thank you for coming back. You use a very old (not supported any more) version of the Viewer and in this version the AutoCAD 2017 doesn’t supported at all. This version of the AutoCAD is supported in the latest version of the Viewer but the issue with your document is reproduced in it as well. We will fix it and then notify you about the new release.
To be able to use the fixed version when it will be released you will need to migrate to the latest version of the Viewer which is UI less and please investigate this documentation for how to migrate

Best regards.

#6

Hi Pavel,

Thanks for your reply, we are still waiting for the new fixed release on your cloud and .net, we planed a GroupDocs DWG file preview demo for others, so we hope to get the fix ASAP.

Could you tell me how long it will take to fix this issue?

Thanks!

#7

Hi,


Thank you for coming back. According on our support policies we don’t provide any ETA for when the fix will be released. Please be patient and we will notify you here.

Best regards.

#8

Hi,
We used the .net viewer version 17.8 to preview dwg&dxf, it works now.

Thank you!


#9

@asposeray,

You are always welcome.