HTML to document conversion not happening with proper styling

Hi @sergei.terentev this is the reaming issue to be fixed. Issues 1 and 3 are fixed. Please tell me if you have any fix for that (Icons are displayed as a single image in downloaded word file, deleting one Icon removes all icons)

Hi, @gregorypadron , I can’t reproduce the issue:
Icons are displayed as a single image in downloaded word file, deleting one Icon removes all icons.
Here is my request and downloaded file:

curl -X 'PUT' \
  'https://api.groupdocs.cloud/v2.0/conversion?format=docx&fromPage=1&pagesCount=0' \
  -H 'accept: application/json' \
  -H 'authorization: Bearer <token> \
  -H 'Content-Type: multipart/form-data' \
  -F 'File=@chinese.html;type=text/html' \
  -F 'loadOptions={      "Format": "html",      "UsePdf": true,      "SkipExternalResources": false,      "CustomCssStyle": "* { font-family: '\''Microsoft YaHei'\'', '\''PingFang SC'\'', '\''Hiragino Sans GB'\'', '\''Noto Sans SC'\'', sans-serif; }"   }' \
  -F 'convertOptions={      "Dpi": 600     }'

chinese.docx (49.6 KB)

When I opened the out file in Ms Word (I used 2 different versions), I was able to delete every single icon, while other icons remains.

So can you please:
Open attached file in your MS Word and confirm issue is reproduced, then please share your MS Word version;
If issue not reproduced, please share your request and output file, where issue is reproduced.

FAQs_ 2 - Japanese#1 - OD Webinar - 12 Nov 2025 (6).docx (19.9 KB)

I am using MS word 2016

Hi, @gregorypadron , could you please share the input file that becomes this one you attached after conversion?

Sure @sergei.terentev , here you have the HTML:
FAQJapaneseInputHTMLFile.docx (21.1 KB)