I’m using self-hosted version of GroupDocs.Conversion Cloud deployed on my server
image groupdocs/conversion-cloud:24.5b-alpine
I have se the CPU resourse as 1000m and limit as 1500m but I have observed that When I try to convert the file it consume the resources but does not clear the resources once its has completed its work
can you please look into this
we are using paid version of groupdocs
@sopan09
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): CONVERSIONCLOUD-592
Hi, please share some details - what file format do you convert? Can you share sample file which cause memory leak?
Its not about a particular file
groupdocs service is not clearing the memory/resource used
lets say
I have set up CPU resource as 1000m and limit as 1500m
but I have observed that When I try to convert the file it consume the resources but does not clear the resources once its has completed its work
and if we keep converting different file services reaches the defined limit and eventually its gets crashed
Ideally groupdocs should clear the resources once the conversion is completed
What do you mean under “CPU”? May be you set RAM (Memoty) limit 1.5 GB? If so, it’s quit low, please try at least 2Gb, or 4Gb better
CPU and memory resource are 2 different
and memory i have set as 5 GB
the service is not clearing memory also
Please look into this why groupdocs service is not clearing up resources once it has done conversion
we are a paid customer
Hi, I think, we able to reproduce the issue. When a conversion request made, memory consumption increase and stay same even after request complete, but if a new request made, then memory consumption decrease. We will continue the investigation and will notify about results.
We are a paid customer when can we expect a fix we are facing issues in our production env because of this
Hi, we still working on this. Cannot say an exact ETA at the moment. As soon as we have more information, a notification will be posted in this topic.