AmazonS3 Storage exception: Exception of type 'System.OutOfMemoryException'

GroupDocs.Conversion Cloud Product Family
1

Hello, we are seeing this Cloud convert error when converting many different word documents to pdf. Is there an issue with Amazon storage there?

GroupDocs.Conversion.Cloud.Sdk.Client.ApiException: AmazonS3 Storage exception: Exception of type ‘System.OutOfMemoryException’ was thrown.

2

@flopez4

We are sorry for the inconvenience. Please confirm which storage you are using: groupdocs cloud internal storage or any third-party storage.

3

We are using groupdocs cloud internal storage

4

@flopez4

We have noticed some intermittent memory issues with our service and logged a ticket(CONVERSIONCLOUD-545) to investigate the issue. We will keep you updated about the issue resolution progress.

5

Has there been any update on this matter. We are also seeing similar errors inconsistently, but throughout the day for the past few days. The log entry from this morning is below:

[2023-12-06 04:22:25] production.INFO: App\Services\FileConversion\ConvertToPDF::convert.50.GroupDocs\Conversion\ApiException: Internal error: Exception of type ‘System.OutOfMemoryException’ was thrown. in /home/ourdomain/public_html/ourapp/vendor/groupdocscloud/groupdocs-conversion-cloud/src/GroupDocs/Conversion/ConvertApi.php:666

6

@allegro

We are sorry for the inconvenience. The issue is still not resolved completely, but we are looking into it with high priority.

7

If it would help, I can provide log files of failure times and source files that correspond to the failures. We are seeing many more failures today.

8

@allegro

We have made some changes to our servers, and it seems the issue is fixed. However, we will continue monitoring the issue.

9

Good morning @tilal.ahmad,
We are still seeing exceptions of type ‘System.OutOfMemoryException’

10

@flopez4

We are still investigating the issue. Thanks for your patience and cooperation.

11

We too continue to experience unreliability from the system. If you are unable to reproduce the problem, we are happy to help if it will assist in providing a resolution.

12

@allegro

Yes, please share your sample document along with code to reproduce the issue.

13

I don’t have a particular sample document to share as a variety of image, docx, xlsx, and other files fail. Nor can I provide you with our code as it is for proprietary, in-house use. However, I can give you job id’s that may help you trace problems in your log files.

14

@allegro

Thanks for your feedback. Yes, please share your job id(request ids) for the exception. However, after fine-tuning the GroupDocs.Conversion Cloud service, we are not noticing any more out of memory exceptions today.

15

Here is the log from today. Note that we are retrying 4 times and sometimes this results in a successful conversion and sometimes it does not.
jobs-2023-12-12.log.zip (10.1 KB)

16

@allegro

Thanks for sharing the log file. We are looking into it and will share our findings with you soon.

17

@allegro

Please confirm your Client Id, as we are unable to find any failures in our logs against your account email id.

18

feb5a1ff-c53e-47c8-a91d-fb2a63e79dae

19

@allegro

Thanks for sharing your Client Id. We have noticed two OutOfMemory exceptions in the last 7 days against it. The situation has improved; however, we are still monitoring it.

21

This morning we found 27 failed conversion jobs over the weekend. Of those, all but two have been successfully retried.