API Applications are GONE!

GroupDocs.Conversion Cloud Product Family
1

When we attempt to make API calls for document conversion, authentication is rejected. When we look at our applications in the Dashboard, the UI reports, “Error while getting applications from IdentityServer!” for both configured applications. Where did they go? Is that identity server down?

Screenshot is here: Screenshot by Lightshot

2

I also find that I am unable to create any new applications though I am able to create new internal storage.

Screenshot is here: Screenshot by Lightshot

3

@allegro

Thank you for your request, we are currently working on this as a matter of urgency.

4

@allegro

Could you share how you use our APIs?

  • which SDK, or CURL
  • how do you obtain JWT token - manually, or via SDK

thanks for your details in advance

5

Thank you Igor. We are using the PHP SDK and we authenticate with our ID and secret I guess that is manual.

6

We are sorry for the inconvenience. The issue is fixed, could you check now?

7

I do not show any of my applications are present still:

8

It’s generating the same error after logout and login: Screenshot by Lightshot

9

@igor.zubarev , any update on this?

10

@allegro

We are now working on this

11

@allegro

We are now experiencing issues with dashboard, but we expect that api calls were fixed and are now working.
Could you share whether api calls are still failing for you? In such case, could you share the email address which you use in dashboard and to work with our API?

And regarding dashboard - we are still working on it.

We are very sorry for the inconvenience and thank you for cooperation.

12

API functionality seems to be restored, but our applications still do not show on the Dashboard as you indicated. I’ll check back in tomorrow to see how things are going. Thank you for your help on this.

13

@allegro
Now the applications are fixed. We are very sorry for the inconvenience.
Feel free to contact us in case you have any questions.
Thanks.