Conversion results in Amazon S3 exception while using Internal storage configuration

GroupDocs.Conversion Cloud Product Family
1

Doc to Docx conversion results in Amazon S3 exception while using Internal storage configuration:

"AmazonS3 Storage exception: The specified key does not exist. Bucket ‘groupdocs.cloud-filestorage-prod’, FilePath ‘{path}/test1.doc’

2

@henrylynch33

We use Amazon S3 for GroupDocs internal storage, so you are getting the exception from Amazon S3. Please double check the file path/availability; it will resolve the issue.

3

@tilal.ahmad
I don’t see any setting regarding Internal Storage other than “Name”, “Storage mode” and “Regex to retain files forever”.
Please advise where to locate “path/availability”.

4

My php code using SDK

   $this->app->singleton(ConvertApi::class, function () {
        $configuration = new Configuration();
        $configuration->setAppSid(config('services.group-docs.app-id'));
        $configuration->setAppKey(config('services.group-docs.secret-key'));
        $configuration->setApiBaseUrl(config('services.group-docs.api-url'));
        return new ConvertApi($configuration);
    });

/**
 * @param File $file
 * @return string
 */
public function convertToDocx(File $file): string
{
    $settings = new ConvertSettings();
    $settings->setFilePath($file->getRealPath());
    $settings->setFormat("docx");

    $request = new ConvertDocumentRequest($settings);
    $response = $this->convertApi->convertDocument($request);

    dd($response);
}
5

I think i found the solution, thanks

1 Like
6

@henrylynch33

It is good to know that you have managed to resolve your issue. Please feel free to contact us for any further assistance.

7

Do you mind sharing your solution? I’m running into a similar issue.

8

Hi, @JustynLee , please create a new topic and share your request/SDK code and error message, Thanks!