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Convert PDF to Word Doc in Node.js Using GroupDocs.Conversion Cloud Intermittently Hangs


I’m using Groupdocs conversion API using Node.js to convert PDF to WORD.
I’m able to convert PDF to WORD but sometimes response doesn’t come from conversion API.
I’m not sure why this is happening but it’s not good for the user experience.
Every time this happens we restarts our AWS server and then it works fine for few conversions but again shows same behavior that response does not come back from API.
and when this happens there is no error on the server logs. So, I’m not sure what’s causing this.

I’m usinng “groupdocs-conversion-cloud” version “22.10.0”.

Please let us know, is there any solution for the same.

Any help would be greatly appreciated.



I am afraid we have not received any such complaint from any other user. Please share your sample working code along with the input PDF document. As we need to replicate the issue at our end for investigation. Secondly, please confirm why you need to restart your AWS server: are you self-hosting the GroupDocs.Conversion Cloud API using a Docker container?