It is our pleasure to inform you that, we’ve found your service of signing documents online via clouds APIs is very good and authentic. After creating a trial account we tried using your Document Signing service and everything was working fine, except one issue which we faced and the details of the issue is mentioned below.
As per our requirement, we need to load a Document to be signed via a link in an iframe and also to view the after Signed Document using the same link in the same iframe, and your service for the same was able to satisfy our requirements, but the problem sits when we try to Sign the Document by opening the SignaturePad, the Signing cross Mouse cursor is not getting visible and when checked there was a console error which says “Uncaught Error: Load timeout for modules: svgSignaturePad
http://requirejs.org/docs/errors.html#timeout”. Perhaps, require.js hasn’t loaded might be the reason for this timeout error, also it is to be noted that everything works fine when opened in an individual tab of the browser(Including the signing process). Since its all yours(Cloud APIs), we couldn’t find a solution and is seeking your guidance and support for the same issue.
It is our pleasure and honor, if we could be one among your valued long-term Customer.
Midhun krishna kv
Citrus Informatics Pvt Ltd.