Error: Join. Exception: Windows Azure Storage exception: The SSL connection could not be established, see inner exception

GroupDocs.Merger Cloud Product Family
1

Hi,
I found many failed requests since yesterday (first bad request: “Request Start Date
2024-04-18 8:41:35 PM” (https://dashboard.groupdocs.cloud/billing/api-usage)

Error: “Join. Exception: Windows Azure Storage exception: The SSL connection could not be established, see inner exception…”

I can connect to Azure Storage using Azure Storage Explorer and also your storage viewer in https://dashboard.groupdocs.cloud/files
I verified all files requested for merge are in Azure Storage. I can connect and download these documents from Azure Storage.

Please give me some help.
Zbigniew Lapinski

2

Hi, @Zbyloo ! We are ready to help you. Please confirm, the issue is still persist? What message do you get? Please share your request/SDK code, and custom storage settings (without secret keys).

3

Hi Sergei,
Yes problem is still here.
Today I also created new Azure Storage Account and error is the same: I can connect, view, upload, download files to/from Azure Storage using GroupDocs Dashbord: https://dashboard.groupdocs.cloud/files
Trying to run any required storage access endpoint from your Swagger (GroupDocs.Merger for Cloud - API References) return 502 error (eg: ‘https://api.groupdocs.cloud/v1.0/merger/storage/exist/%2FTest%20PDF.pdf?storageName=AzureLqs’). API usage Logs (https://dashboard.groupdocs.cloud/billing/api-usage) shows ERROR: “Error: ObjectExists. Exception: Windows Azure Storage exception: The SSL connection could not be established, see inner exception…”.
Aplication id: 7d4a04b9-536a-47cd-8d32-25a911891cae

4

@Zbyloo
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): MERGERCLOUD-83