Free Support Forum - groupdocs.cloud

EU Server TIMEOUT Online signature https://eu-apps.groupdocs.com


#1

https://eu-apps.groupdocs.com

Says page “cannot be displayed” since 4pm on 19 September. Is there another server URL we can use?

We urgently need tGroupdocs timeout.jpg (317.5 KB)
o get a few hundred contracts signed.


#2

Hi @Michael_Dewing , We work on resolving the issue, it will be fixed ASAP. Sorry for the inconvenience.

Best regards.


#3

Hi @Michael_Dewing, Could you please use this server https://apps.groupdocs.com until we fix the EU server.

Best regards.


#4

Hi @Michael_Dewing, We have started up the server and you can use https://eu-api.groupdocs.com/ and
https://eu-apps.groupdocs.com/ . Please feel free to contact us if any issues left.

Also can you please confirm that you really use the old files stored in your account storage. Because from the logs we can see next activity:

  • sign the documents,
  • download the signed documents
  • never access the signed documents after downloaded it.

Best regards.