GroupDocs for Cloud API Calls Usage Limit Reached

GroupDocs.Signature Cloud Product Family
1

We believe this API issue may also be related to the clients having to keep reopening the e-signs, and the signatures are blank.

Please review screencast. Signatures are blank and keep having to be reloaded:

https://www.screencast.com/t/Mwj2K7RLAFMN

We can not afford $1499 a month and have not made any recent code updates that our team is aware of. Is this an error?

Please provide the API logs so we can troubleshoot.

Sent from my mobile device. Please excuse any typographical errors.

This message was posted using Email2Forum by pavelteplitsky. (private)

2

Hi,


We are sorry to hear that you have such issue. Could you please share which browser do you use and could you please try to reproduce the issue with different browsers.

Also we will investigate your issue and logs with our Product team and then return to you with the details.

Sorry for the inconvenience.