Free Support Forum -

Increased latency on doc conversion [URGENT]

Since Saturday we’ve noticed a increase in the timing to process a conversion, as well as a increase in the time required to load the conversion ui. It appears the api is running slow in general. If you could advise.

Thank you.


We are sorry for the inconvenience. We will appreciate it if you please confirm which API you are using and share your sample code here. It will help us to investigate and address it.

Hi, we’re using V2 of the API, via the groupdocs-php package.




We have increased the resources of the server. Now, it should work as expected.