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PDF Document Translation API is taking a long time


I am translating a PDF document to another language. PDF is a mixture of diagrams and all with 8 pages. When I make API calls it just keeps on running without any output or sometimes throws connection failure error. I also translate the 2 lines basic html page and its working but that too takes little more time than expected.

Why is that ? any idea ?

Thanks in advance.


We are sorry for the inconvenience. Please share your sample document(s); we will investigate the problem and guide you accordingly.

testpdf.pdf (1.6 MB)

document attached

any idea why its taking time for basic html also ?

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): GDTRANS-2481

OK, I am using postman for this and its failing and also the same result from another programming language OpenEdge/Progress 4GL.


Thanks for the updated feedback. It will help us in the investigation.

any update on the issue ?


I am afraid the issue is still pending investigation, as we have recently noticed it. We will share an ETA/update with you as soon as we complete the investigation.