System.OutOfMemoryException coverting HTML to DOCx

GroupDocs.Conversion Cloud Product Family
1

Hi, I am getting System.OutOfMemoryException exception randomly when I try to convert a HTML document to DOC.
This is the API I am using https://api.groupdocs.cloud/v2.0/conversion?format=docx&fromPage=1

2

Following. Facing same issues.

3

@gregory.padron, @mayurkhadke

We are sorry for the inconvenience. We noticed some file conversion consumed memory in GBs, which caused the issue, and as soon as a node reaches its maximum limit, it restarts. We are planning to increase the memory of our nodes.

4

hey @tilal.ahmad please keep me posted once this issue is solved from your side

5

@gregory.padron

Sure, we will keep you updated about the issue resolution progress within this thread.

6

Hi @tilal.ahmad when do you plan to have the fix?

7

@gregory.padron

After this change, we noticed that the OutOfMemory exception frequency decreased a lot. And in reference to increasing server resources, I have requested the update and will share it with you accordingly.

8

Thanks @tilal.ahmad any other update?

9

@gregory.padron

We have made some changes; it should be working now. Please let us know if you are still facing the issue.