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Cant query conversion failures

Im using GroupDocs as SDK, and when it fails to convert, I can’t query the reason. the API call returns “500 Internal Server Error”.
Do I have a way to get a more indicative response, or query the GroupDocs container logs?

I create the GroupDocs container as follows:
docker run -p 8080:80 -v $(pwd)/data:/data --name conversion_cloud groupdocs/conversion-cloud

My request for example:

“FilePath”: “xxx/<file_name>.tsv”,
“Format”: “pdf”,
“LoadOptions”: {
“Password”: “”,
“SkipEmptyRowsAndColumns”: false
“OutputPath”: “./xxx”,

I attached the problematic file.
example-tsv.tsv.zip (1.3 KB)


You are passing incorrect port(9080 instead of 8080) in the URI so getting the exception. However, we have also logged an enhancement ticket CONVERSIONCLOUD-509 for more meaningful exception message. We will update you as soon as it is resolved.

Sorry for the confusion.
We do access the right port, it’s just from a different container execution.
the question remain the same, every failure will give the same error? (“500 Internal Server Error”).
you can try to convert the attached file.


Thanks for the clarification. We have already logged a ticket for your question and will keep you updated about the issue resolution progress within this forum thread.

Hi @danibk , what OS do you use to run the container?